Our Enquiry Process

• If you have a chimney:  'New Enquiry Form Chimney'.

• If you don't have a chimney:  'New Enquiry Form No Chimney' 

How It Works:

1. Fill out the appropriate form above.
2. We’ll review your photos and provide ballpark figures to help determine if your project is feasible.
3. If needed, we’ll schedule an in-person inspection to give you a formal quote.

Please note, what many refer to as a "Chimney Survey" is actually not a formal service. We offer inspections based on our 20 years of experience, but we don’t use the term "survey" as it implies a professional qualification that doesn’t exist in the industry.

Why Choose Us:

• A simple visual check isn’t enough to ensure a safe installation.
• As a HETAS-registered company, we offer a thorough and technically sound service.
• We provide a detailed audit trail and clear explanations of Building Regulation requirements for a safe installation.

Our Process:

1. Submit the appropriate form (above).
2. We’ll send an email outlining costs and possible works.
3. (If you have a chimney) We need to carry out an onsite inspection to ensure the chimney can be safely lined and the stove installed. This also helps us identify any issues (e.g., narrowing chimneys or blockages) before we start work. The inspection includes:

• Removing any existing liner
• Internal & external chimney inspection
• CCTV inspection of the flue
• Written Inspection Report and detailed quote

3. (If you don't have a chimney) We will need to visit for a site inspection to design your chimney system and provide a full quotation.)

4. We provide a detailed report and quote.

5. Once the quote is accepted, we’ll set dates and request a deposit.