Our Enquiry Process
- If you have a chimney: 'New Enquiry Form Chimney'.
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If you don't have a chimney: 'New Enquiry Form No Chimney'
Before
After
How It Works:
- Fill out the appropriate form above.
- We’ll review your photos and information and provide ballpark figures to give you an idea of what we think is doable and importantly what we think it might cost.
- We'll also be able to tell you whether we need to pop along and do a visual inspection of what you're hoping for, or whether a more indepth camera inspection of your chimney is needed.
Our advice and quotes come from inspections based on our 22 years of experience in 'warming our customers hearths and souls'.
Why Choose Us
- Over 22 years of installation experience
- HETAS and OFTEC accredited
- Fully insured
- Installations carried out by our own trained employees
- No subcontractors
- Full certification and Building Control notification handled for you
- Many 5* Which Trusted Trader (which wasn't easy to pass!) and Google Reviews
Our Process:
- Submit the appropriate form (above).
- We’ll send an email outlining potential costs and possible works.
- If you don't have a chimney currently, the next step will be for us to carry out a site inspection, which allows us to confirm the chimney design and provide a detailed quotation tailored to your property. There is no charge for this visit.
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If you do have a chimney, the next step is a site inspection to confirm the chimney can be safely lined and to identify any potential issues such as narrowing flues, blockages, or combustible materials.
The purpose of the inspection is to understand your building and the chimney properly so we can provide an accurate quotation and avoid any surprises later.
The inspection includes:
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Removal of any existing liner (if present)
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Internal and external chimney inspection
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CCTV camera inspection of the flue
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A detailed written report and quotation
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Inspection costs:
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- No existing liner: £150 + VAT
- Existing liner removal: £195 + VAT for example if the existing liner is uncertified or has any age to it. (please note that once removed, a liner cannot be reinstalled)
- Waste disposal (if required): £50 + VAT
We invoice for the inspection after the visit and before issuing the full report, camera footage, and quotation.
The inspection is a standalone service rather than a profit centre. Our installers typically spend up to two hours on site, followed by several hours preparing your report. You’ll receive both the written findings and the internal camera footage, giving you a clear understanding of your chimney and helping avoid unexpected issues later.
After the inspection you’ll have all the information and footage, and you’re free to use that however you wish — whether you decide to proceed with us or not.
- Another visit to the showroom is often useful at this stage to get 'hands on' with some stoves, work out which you are drawn to, look at hearth materials, beam options etc etc. We have stoves which can be lit - which can really help you in your decision making.
- Once the quote is accepted, we’ll set dates and request a deposit.
- Then just wait for us to come and work our magic!
