We're Hiring! Administrator & Showroom Assistant

This is a key role at the core of our operation. It is the link between our customers and the fulfilment of their installations and/or purchases. The role involves interaction between our customers, management, colleagues, and our installation team and works closely on a day to day basis with the business owner.

About Us

Green Man Stoves is a small company with a public showroom in Weston-under-Penyard. We retail solid fuel (wood and multifuel) appliances, chimney lining and chimney systems, stove consumables and fireside accessories from the showroom and undertake fireplace ‘works’, install stoves and chimney liners in largely domestic dwellings. We also provide maintenance services – flue sweeping, stove servicing. Our customers are largely domestic homeowners or landlords and we also work for commercial entities such as Master Builders.

Here are some of our installations, reviews, services we provide, and our showroom.

Role

The Showroom & Customer Services Assistant ensures prompt and accurate diary organisation, product ordering, job paperwork processing and invoicing of our customer inspections, installations, and maintenance appointments.

The role is reactive to incoming customer enquiries online, via the telephone and in person, but will require a proactive attitude towards learning about the industry in order to make showroom sales and/or proffer advice and solutions to new and existing customers and to generate forward booking maintenance and showroom sales from existing customers.

In time there will be an opportunity to learn to generate Chimney Inspection Reports and customer quotes. As a small business, your initiative will help improve our processes and efficiency.

Showroom based
Very occasional requirement to attend local jobs with the installation team for learning purposes
Flexible hours available

About You

Our ideal candidate would have these essential skills -

Administrative	Efficient, accurate and proactive working style Structured and organised; effective time management Confident telephone manner Numerate and Literate
Thinking	Strong commercial acumen A problem solver with the ability to think laterally and appreciate the wider picture.
Interpersonal	A strong team player, willing to roll sleeves up and do what needs to be done.
Communication	Communicate effectively - friendly but professional and articulate interpersonal style.
Motivation	Self-motivated, goal orientated and disciplined, seeing jobs through to conclusion.
Self-Management	Enjoy responsibility and demonstrate the drive and initiative to work independently. Willing to learn, versatile and flexible re: taking on additional activities when necessary. Willing to seek and accept help, suggestions, advice, and training when needed or offered. Willing to take personal responsibility for and learning from, own actions.
Qualifications, Knowledge and Experience	Experience in MS Outlook Experience of MS Office, (primarily Outlook, Word and Excel) Experience of internet use Experience of telephone use Experience of customer service

Desired skills include -

Interpersonal	Proactive relationship builder, comfortable advising and influencing customers.
Motivation	Desire to progress and open to new role opportunities. A wish to develop new skills and take on additional responsibilities.